Project type:
UX/UI Design
Year:
2022
Background
Nowadays, vehicles come equipped with infotainment systems that users interact with while driving. Ensuring a user-friendly and safe experience is essential for these systems. However, some car manufacturers, such as Volvo, face challenges in achieving this goal.
The project
The mission of this project is to focus on improving Volvo's last-generation infotainment system called "Sensus Connect" and addressing user frustrations to enhance the overall user experience, ensuring safer and more user-friendly interactions while driving.
My responsibilities
User research
Wireframing
Prototyping
Methods
User Research
Quantitative & Qualitative
Usability Testing
To validate changes/product
Competitor Analysis
Take part of existing research
Tools
Figma
Wireframing & Prototyping
Adobe Photoshop
Photo Editing
Adobe Illustrator
Visual Elements
Test Person 1
Test Person 2
Test Person 3
User Research and Insights
The survey I set up for quantitative research provided valuable feedback, revealing user frustration with the current swipe functionality to access different main screens. The three main screens contain navigation, radio, phone, vehicle functions, and apps, leading to confusion on which page they are on.
Qualitative interviews further highlighted the challenges users faced with the swiping navigation and emphasized the need for a more clear and understandable system.
Wireframing
Based on user insights, wireframes were created to address frustrations. The clickable prototype focused on a redesigned navigation system, minimizing swiping between screens. Added larger buttons to improve usability & safety while driving. The user-centric approach allowed for iterative refinement and a seamless user experience.
Test Person 1
Test Person 2
Test Person 3
Usability tests
Usability tests with real users provided valuable feedback on the redesigned prototype. Participants appreciated the improved navigation and found the new design less distracting. However, some commented that the design lacked uniqueness, resembling other car manufacturers' systems.
Visual Design
The visual design maintains Volvo's design language, incorporating a modern and clean interface with large, recognizable icons and buttons for easy usability while driving. A minimalist color palette enhances clarity, and carefully chosen typography adds elegance. The interface complements the simplified navigation system, providing an enjoyable and visually appealing infotainment experience that stays true to Volvo's distinctive style.
Final thoughts
The redesign successfully enhanced Volvo's infotainment system user experience by addressing frustrations and improving usability. Despite limitations such as time constraints and a small sample size, the project delivered positive results.
To refine the design further, additional usability tests and interviews with a broader user base are recommended. This approach will ensure a more user-centric infotainment system that meets users expectations and safety.
This case study demonstrates the effectiveness of identifying user frustrations, iteratively improving the design, and conducting usability testing to achieve an easy to use design for this infotainment systems.
Copyright © 2024 Adryan Yousef all rights reserved.